Terms of Use

Please read these terms carefully before using this website. By using this website or any part of it, you agree to be bound by the following terms and conditions. We may update this posting from time to time to revise these terms and conditions. The revised terms will take effect from the date of posting.

  • Register
    • You must register with us before using the service or making an order. Once registered, it means that you declare (and we have the right to rely on such declarations) that you are 18 years of age or older and have the ability to constitute a legally binding contract.
    • When registering, you must:
      • Provide accurate, complete and up-to-date registration information;
      • Ensure that personal user names and passwords are properly kept;
      • Authorize us to assume that only you or a person authorized by you can log in to this website with your username and password
    • If there are any changes to your registered information, you must notify us immediately to ensure that we can contact you effectively.
    • If we have reasonable grounds to suspect that the information you have registered is false, inaccurate, not up-to-date or incomplete, we have the right to cancel your order or cancel your registration. Under this circumstance, you hereby agree not to file a lawsuit or claim against us and seek any compensation.

     

  • Order online
    • How can I check the current order processing status?
      After successfully completing the transaction, you will receive an “Order Confirmation” email with the confirmed order information. If you do not receive the email, please contact us via Direct Hotline, WhatsApp ,Wechat or email. You can also go to our website, log in as a member and click “Order Inquiry” in “My Account” to find the order number to check the status of the order.

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    • How to modify or cancel an order?
      Once the order is confirmed, it cannot be modified or cancelled. If you submit incorrect information when ordering, please contact us via WhatsApp online chat or email. If the order is not packed or shipped, we can correct the information for you. Therefore, you must verify before submitting the order and payment to ensure that all goods and personal information are correct before confirming the order.

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  • Payment
    • What payment methods do you accept?
      We accept fps, Payme, Ailpay and WeChat payment. For payment by credit card, the orderer must be the credit card holder. All products in the online store are priced in Hong Kong dollars, and the purchase is settled in Hong Kong dollars.

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    • Prevent Fraud
      We will obtain customer credit card information for payment processing and fraud prevention. If the customer provides incomplete information or submits any false information, we reserve the right to cancel the order and eliminate the account. All credit card information is used for verification purposes only and will be kept strictly confidential.

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    • Proof of payment
      We kindly request our clients to send payment receipt via whatsapp/wechat for confirmation. You will receive a message or email once is completed.

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    • Does the online store accept delivery before payment?
      All payment methods are to send the goods after payment, and there is no cash on delivery method.

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  • Return and exchange processing
    Returns processing in response to the epidemic and health relationships, all Goods sold can not be returned. (If the goods delivered is completely incompatible with the order, you can return, otherwise it will process a replacement.)
    If the goods are unsatisfactory after receipt, we will exchange them for you (human factors, such as problems caused by improper use, are not covered by the exchange guarantee), the method is as follows:

    • Items sold are non-refundable and non-exchangeable.
    • Should the merchandise be found defective, exchange of merchandise (in the original packaging) may be arranged provided that the customer informs Bright Country (Far East) Limited at +852 2418 2908 within 3 days upon receipt of merchandise. The receipt of merchandise will serve as a proof of purchase.
    • Bright Country (Far East) Limited reserves the right to amend terms & conditions and of final decision on all matters of disputes.
    • For any enquiry regarding online order and delivery, please call our customer service hotline at +852 2418 2908 or email to cs@bcfe.com.hk(Service hour: Monday to Saturday 10:00am to 6:00pm, except Public Holidays)

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  • Delivery
    Delivery time cannot be limited, due to the large volume of goods (we will try our best to arrange the time that customers like.)

    Delivery services will not be provided on public holidays, Sundays, when the No. 8 typhoon or black rainstorm warning signal is hoisted, or when we judge that the delivery is unsafe.

    In unsafe weather conditions, no delivery service will be provided. Any purchase of HK$500 or above can enjoy free delivery service. The price of the goods is as shown on the day of order. We reserve all rights to adjust the free shipping order amount at any time and from time to time. Delivery service is only available locally, and no overseas delivery is available. Delivery service is only available in Hong Kong, and no overseas delivery. Hong Kong delivery scope includes Hong Kong Island, Kowloon, New Territories and Tung Chung;

    Not applicable to the following outlying islands: Discovery Bay, Cheung Chau, Lantau Island, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O.

    If domestic customers need delivery service, our company can arrange local logistics company delivery service. (such as-Mainland China, Macau and Taiwan), Hong Kong delivery time is Monday to Saturday, 9 am to 6 pm. Under normal circumstances, the estimated delivery time is 2-3 working days after the order is placed. When the goods are ready for shipment, we will notify you via email. We will also contact you by phone on the day of delivery to confirm the delivery time.

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  • Force Majeure
    If due to any “force majeure” reasons (including fire, casualties, accidents, natural disasters, natural disasters, any laws, orders, declarations, regulations, requirements or regulations of the Hong Kong Special Administrative Region government or any of its agencies, strikes, labor disputes, Labor shortage or skilled worker shortage, product or raw material shortage or lack of supply, transportation delay or any other reason beyond the reasonable control of Gangzhi (whether similar to the aforementioned reasons), resulting in Gangzhi being unable to perform its actions under this website. Responsibility, Gangzhi does not have to bear responsibility for this within the scope of such obstruction.

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  • Disclaimer
    • The company, its employees, contractors and any third-party suppliers (hereinafter collectively referred to as “Gangzhi (Far East) Co., Ltd.”) do not make representations or guarantees regarding the following matters:
      • The completeness, quality, operation, use, accuracy or timeliness of all information (hereinafter referred to as “relevant information”) stored or obtained by this server or any other server, or its suitability or use for any purpose;
      • Any product or service requested, provided or obtained through the website based on relevant information;
      • The relevant information on the website is not disturbed, or the information is correct, or the relevant information does not contain any computer viruses or is not polluting or destructive;
    • You cannot rely on the relevant information. Gangzhi will not be liable for any indirect or direct damages, losses, expenses or expenses incurred by you due to your reliance or use of relevant information or this website

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  • Promise
    • You promise not to use this website for the following purposes:
      • Upload, publish, send by e-mail, provide or send by other means that you do not have the right (whether ownership, contract or custody) to transmit or illegal, harmful, threatening, stigmatizing, harassing, deceptive, Any content that is defamatory or otherwise objectionable;
      • Impersonate any person or organization by using any service to transmit false or forged content;
      • Upload, publish, email or otherwise send, provide or use Transmit any content that violates any ownership or intellectual property rights (including but not limited to any party’s patents, trademarks, trade secrets, copyrights) by other means;
      • Upload, publish, email, provide or otherwise transmit any content without Permitted advertisements, promotional materials, “spam”, “spam”, “chain letters”, “stacked plans” or other forms of soliciting business, except for promotional materials or advertisements expressly approved by the company in writing;
      • Upload, publish, email or otherwise send content that contains software viruses or other computer codes, documents or programs that are sufficient to interfere, damage or restrict this website and/or computer software or hardware or related telecommunication facilities;
      • Interference Or interrupt the service, the server or the network through which the service is provided, or fail to comply with the requirements, procedures, policies or regulations of these networks;
      • Collect or store the personal identification information of other users.
    • You understand that this website is not obliged to filter the content in advance, but this website has the right (but not the obligation) to reject or delete any content that can be provided through the service at its own discretion. Without prejudice to the above rights, this website has the right to delete content that it believes violates the terms and conditions or that it believes to be inadequate in other respects.